Grrr. Amazon UK has sent a normal book by a bl**dy courier again. This is the second time it’s happened in about nine months, and this time it’s some two-bit operation called Parcelnet, who seem to have subcontracted it to a local man-with-a-van. It’s due for a re-delivery tomorrow, perhaps. Great; I’ll just wait in all day Saturday, on the off-chance that man-with-a-van will bother to turn up then, shall I? Amazon, look: just send everything by Royal Mail, ok? Then we can collect it from the local sorting office. Your domestic customers are not the “open 9-5” businesses that couriers are best suited for, and we are usually out during business hours and often at weekends too. How many times do mail-order companies need to be told this stuff?