NHS, Not Helpful Service:
Today I had a first-time encounter with the new ‘NHS Direct’ service. They sent me a useless reply, merely containing a web-link to services in Wiltshire (why, I have no idea, as it’s nowhere near the Midlands), and a link to a page which gave a “404 not found” message. Needless to say, I won’t be using them again. I’m just glad I’m not someone who’s deaf, and so forced to use e-mail to access the NHS. It looks like nothing’s changed since the damning Which? magazine report of August 2000.