Sigh. I’m totally locked out of my Flickr account, which I have had for years and which has thousands of photos. Access suddenly stopped working. According to Yahoo, there’s no way to recover it…

“Before we can assist someone with a Flickr account, we need to verify that they’re the owner. To do this, we need to ask questions based on the information that appears on it. The information we normally look for is not present on the account that you’re asking for help with, so we have no way to assist you.”

It seems they’ve totally lost the account information at their end, including things like secret questions. I knew they were crap at keeping track of their data, but I didn’t until now realise quite how crap.

I responded asking to escalate the case to be dealt with by a line-manager, but within seconds had an auto-response…

“We’ve closed your case as we believe we’ve fully addressed it.”

This is how Flickr and Yahoo treat customers they’ve had for more than a decade.